Shipping and Returns

Last Updated: 5/1/25

At Hive & Hue Creative, every product is made just for you — printed on demand and shipped directly from our fulfillment partner, Printful. This allows us to reduce waste, support ethical production, and offer unique, small-batch designs. Below you’ll find everything you need to know about our shipping times, delivery process, and return policy.

🌎 Shipping Information

Order Fulfillment

  • All items are printed and fulfilled by Printful, with production typically taking 2–7 business days.

  • Once fulfilled, orders are shipped based on your selected shipping method at checkout.

Estimated Delivery Times

  • USA: 3–5 business days after fulfillment

  • Canada: 5–10 business days after fulfillment

  • International: 7–20 business days depending on region

Note: Shipping times may vary depending on seasonal demand, location, and carrier delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and product type.

📦 Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress.

Please double-check your shipping address during checkout — we cannot replace orders that are lost due to incorrect address entry.

🚫 Cancellations

Because each item is made to order, we are unable to cancel orders once production has begun. Please review your order carefully before submitting.

🔁 Returns & Exchanges

At this time, we do not accept returns or exchanges for items that were ordered in the wrong size, color, or style, due to the made-to-order nature of our business.

🛠 Damaged or Incorrect Orders

We want you to love your purchase. If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of receiving your order.

To request a replacement:

  1. Email us at [Insert Email Address]

  2. Include your order number

  3. Attach clear photos of the damaged or incorrect product

Once verified, we’ll work with Printful to send a replacement at no additional cost to you.

🌱 Sustainability Note

Because we print each item to order, we reduce overproduction and waste — but it also means we can’t accept returns like traditional big-box retailers. Thank you for supporting a slower, more intentional way of creating.

📬 Questions?

We’re here to help!
Reach out anytime at hiveandhuecreative@gmail.com, and we’ll get back to you as quickly as we can.