Privacy policy

Effective Date: 5/01/25

At Hive & Hue Creative, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (www.hiveandhuecreative.com), place an order, or interact with us online.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information You Provide

  • Name, email address, phone number (if submitted via contact form)

  • Shipping and billing addresses

  • Payment information (processed securely via Stripe or similar payment processors)

  • Order details and customer notes

b. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referring website

This information is collected via cookies, Squarespace analytics, and third-party tools like Google Analytics.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about purchases, support, or promotions

  • Improve website functionality and user experience

  • Send occasional marketing emails (only if you opt in)

We never sell or rent your personal information.

3. Sharing Your Information

We only share your information with trusted third-party services necessary for site operation and order fulfillment, including:

  • Squarespace – for website hosting and analytics

  • Stripe – for secure payment processing

  • Shipping carriers – for delivering your products

  • Email service providers – for marketing emails (if opted in)

All third-party services are required to comply with data protection regulations.

4. Cookies

We use cookies and similar technologies to:

  • Provide basic website functionality

  • Analyze traffic and performance

  • Improve user experience

You may disable cookies in your browser settings, though some features of the site may not function properly.

5. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing communications at any time

  • Request a copy of the personal data we store

To make a request, email us at: hiveandhuecreative@gmail.com

6. Data Security

We take data protection seriously. Your personal data is encrypted and stored securely. Payment details are processed via PCI-compliant third-party services — we never store your credit card information.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website after updates indicates your agreement to the changes.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to:

Hive & Hue Creative
hiveandhuecreative@gmail.com
San Francisco, California